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Along with its apology, the airline added: \"American has a long and proud history of serving our military members, and hold the men and women who serve our country in the highest regard.”

As for Haag, he called the incident a disability rights issue, not a veterans’ matter.

\"I want to make a wrong a right,\" he said. \"The best thing that can come out of this is we need to pass something to make a national registration and national certification process for service dogs ... so this doesn't happen again.\"

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