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Cruise staff located the woman's husband and her children on board the ship but were unable to reach her and did not know when she was returning, according to Norwegian. After the ship waited an extra 30 minutes for her, her husband agreed to disembark with their travel documents to wait for his wife while the children stayed on board with their uncle and his family for the remainder of the trip.

Norwegian offered travel and lodging assistance to the couple, they said, and made arrangements to reunite them with their family at the ship's next port.

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