For example this foundation ( even sticks) they would clean it with a q-tip to make it look new. I’ll attach a photo of a NEW foundation vs. the one they repackaged and put back on the shelf. ( NOT SANITIZED ) pic.twitter.com/opCq6Uovj1

— fatinamxo (@fatinamxo) January 10, 2018

They even put back a USED liquid lipstick, the manager said she would “clean it with alcohol” ( that was the last straw for me ) here is a photo of a lip palette ( exclusive online only ) that was returned and mangers put it back on the shelf to resell ( CLEARLY NOT SANITIZED ) pic.twitter.com/V6TRPOKAHk

— fatinamxo (@fatinamxo) January 10, 2018

Ulta spokesperson Karen May told ABC News in a statement, \"Ulta Beauty's policies and practices do not allow the resale of used, damaged or expired products. As the nation's largest beauty retailers, we take protecting the integrity of the products we sell very seriously. Based on our review of these allegations, we are confident that our stores uphold our policies and practices. Assertions to the contrary are inconsistent with what we stand for.\"

Attorney Tom Zimmerman, who is representing the customer who filed the second lawsuit, told ABC News the lawsuit is seeking to change the quota for how many returned products can be thrown away and compensate customers who bought used products.

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