© 2026 ABC News

The next day, the store’s district manager reached out to her and offered to make their wishes come true, Cline told ABC News today.

A Starbucks spokesperson told ABC News that the barista serving that day “was caught off guard” when the pair appeared on horseback.

\"PHOTO:
KNXV
PHOTO: Aspen Cline was denied service after riding her horse through a Starbucks drive-thru, March 3, 2018, in Anthem, Arizona.
>

The spokesperson added that the company's drive-thru is officially intended for motor vehicles due to safety concerns and Starbucks encourages people who want to do something special at its stores to contact their local Starbucks ahead of time in order to ensure a pleasant experience.

The Cline family, who owns three horses and one donkey, said it is not too uncommon to see people riding horses around Anthem.

\"PHOTO:
KNXV
PHOTO: Aspen Cline was denied service after riding her horse through a Starbucks drive-thru, March 3, 2018, in Anthem, Arizona.
>

In an updated Facebook post, Cline said the manager “was very polite and offered to get Aspen, Scout, and [Cline's horse] Flash through the Drive-Thru.”

So they did.

Aspen and her mother got back on their horses and successfully rode through the drive-thru today.

“It was pretty exciting, though my horse did try to eat my caramel Frappuccino,” Aspen said.

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