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Plush called 911 again at 3:35 p.m. and a different dispatcher answered, police said.

\"I'm trapped inside my gold Honda Odyssey van in the ... parking lot of Seven Hills,\" Plush told 911. \"This is not a joke.\"

Plush again said he couldn't hear the call-taker. The dispatcher and Plush didn't communicate and the information was not relayed to the officers who were still on the scene at the time, police said.

\"I probably don't have much time left. Tell my mom I love her if I die,\" Plush said. \"Send officers immediately. I'm almost dead.\"

That night a family member found Plush inside the van, police said, and he was declared dead.

Police and prosecutors investigate

Cincinnati Police Chief Eliot Isaac has directed an internal investigation into the actions of all employees involved in this case.

\"PHOTO:
Cincinatti.com/USA TODAY Network
PHOTO: Kyle Plush, 16, a sophomore at Seven Hills School made at least two 911 calls as he was being crushed to death in his van in the school parking lot in Cincinnati, April 10, 2018.
>

The 911 dispatcher who received Plush's second call was placed on administrative leave pending the outcome of the investigation.

That dispatcher received a 60 percent grade -- classified as \"unacceptable\" -- from her 3:35 p.m. call from Plush, according to records released by Cincinnati police. The 911 call was not documented per procedure, according to the records.

\"This young man was crying out for help\" when he spoke to that second dispatcher, Isaac said at a news conference Thursday. \"We weren't able to get that information to the officers on the scene. We need to find out why.\"

Plush died from \"asphyxia due to chest compression,\" a preliminary autopsy determined, according to the Hamilton County Coroner's Office.

The manner of death was accidental, the coroner's office said. There was no evidence of foul play or a drug overdose, the coroner's office said.

Prosecutor Deters said he is reviewing Plush's death with help from the coroner's office.

\"PHOTO:
Cincinatti.com/USA TODAY Network
PHOTO: Kyle Plush, 16, a sophomore at Seven Hills School made at least two 911 calls as he was being crushed to death in his van in the school parking lot in Cincinnati, April 10, 2018.
>

A community in mourning

The Seven Hills School said in a statement Thursday, \"We are all grieving the loss of this beloved member of our school family -- a young person of keen intelligence, good humor, great courage—and we feel this loss profoundly.\"

\"The school’s counseling staff, assisted by outside grief counselors, are providing ongoing support to our community, our students and their families, as well as our faculty and staff,\" the school said. \"There is an ongoing investigation, and we are working with authorities in any way we can.\"

Mercy Montessori, where Plush was a student from kindergarten to sixth grade, said in a statement, \"He was an inspiration to many children and teachers at Mercy Montessori. Kyle’s gentle spirit made it a joy for others to be around him. We lovingly remember Kyle as creative, vibrant, and kind.\"

ABC News' Michael DelMoro, Alexandra Faul and Dominick Proto contributed to this report.

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