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Mayor Kenney said the city Commission on Human Relations \"will be working to better understand the circumstances that led to this incident and additional reports that have come to their attention about this specific location.\"

Neither Kenney or a spokeswoman for the Commission on Human Relations would offer details of the other incidents at the Starbucks shop in question.

\"PHOTO:
ABC News
PHOTO: CEO of Starbucks, Kevin Johnson speaks to "Good Morning America," April 16, 2018.
>

The arrests of the men were captured on video and tweeted by Melissa DePino, a 50-year-old mother of two who told ABC News she has vowed not to patronize Starbucks again. The video has since been viewed millions of times.

DePino said the men were doing nothing more than sitting at a table when police officers entered the shop, put them in handcuffs and hauled them away.

\"It was humiliating for those guys,\" DePino said. \"They were completely minding their own business.\"

But Philadelphia Police Commissioner Richard Ross said officers responded to a 911 call of the men trespassing and refusing the requests from employees to leave after being told they couldn't use the restroom without buying something.

Ross said the men were arrested when they refused to budge after police \"politely\" asked them several times to leave.

\"So the police get there and they are confronted by the same type of attitude and repeatedly are told that they are not leaving. In fact, there is some alleged rhetoric about 'You don't know what you're doing, you're a $45,000-a-year employee' or something to that regard,\" Ross said in a video statement Saturday.

The men were later released after Starbucks officials refused to press charges.

The Philadelphia Police Department on Tuesday said it did not have a new comment beyond Ross' video statement.

Kenney, meanwhile, released an earlier statement saying the incident \"appears to exemplify what racial discrimination looks like in 2018.\"

The mayor said he met with Johnson and Rosalind Brewer, Starbucks's chief operating officer, on Monday to discuss the controversy.

\"I believe Starbucks will cooperate fully with our probes of the matter, particularly the Philadelphia Commission on Human Relations' review of Starbucks' policies,\" Kenney said in his statement. \"All parties agree that the outcome of this incident was extremely unfortunate and that's why we are reviewing the incident seriously.

\"PHOTO:
Jacqueline Larma/AP
PHOTO: A plain-clothed police officer mans a position behind the counter at the Starbucks that has become the center of protests, April 16, 2018, in Philadelphia.
>

\"This is not just a Starbucks issue. This is a societal issue. People can react differently to others based on skin color, and that is wrong. We have work to do, and we need to do so productively.\"

He said the Commission on Human Relations will also review Starbucks' \"policies, guidelines and procedures\" and collect information on the demographics of the company's workforce and management.

Another controversial Starbucks video

Another video surfaced Monday in which an African-American man named Brandon Ward says he was refused the code to a restroom at Southern California Starbucks because he hadn't made a purchase while a white non-paying customer was given restroom code. Ward recorded himself confronting the manager of the Starbucks in Torrance, California, and being escorted out of the business by a security guard.

Ward posted the video on Facebook.

\"If you have a policy, you should abide by those guidelines for everyone,\" Ward told ABC station KABC-TV in Los Angeles. \"You can't sit here and segregate things, so you might as well put on the store with your policy, 'Whites Only,' at the end.\"

In response to this incident, Starbucks said: \"Please know that we take this video and the commentary around it very seriously, and are working closely with the team to learn from our mistakes. As you may have read in the letter from our CEO, we are fully investigating our store practices and guidelines across the company. In addition to our own review we will work with outside experts and community leaders understand and adopt best practices, including unconscious bias training.\"

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