1:12
- ABC News
- September 19, 2018
What to know about United's new boarding method
United promises less time in line, but will your flight get out faster?
The airline says the time it takes to board the entire plane isn't necessarily reduced under the new method. Instead, the new system is designed to simply cut down on time that passengers have to stand in line.
This latest adjustment from United reflects an ever-changing landscape of airline boarding processes. American and Delta changed their boarding process last year, and Southwest changed their boarding process in 2007. But none of these changes have eliminated people's habit of hovering around the gate before their group is called.
Reducing overall boarding time has long been a struggle for the airline industry. The various levels of passenger status and more passengers with carry-on bags are among the many reasons boarding is slower now than it has been in previous decades.
Low-cost airlines, such as Spirit, claim faster boarding times because of additional fees on carry-ons that deter customers from bringing bags on board. More customers spending time pushing suitcases into the overhead bins means delays for passengers getting into their seats.
Airlines will continue to work on improving the boarding process, but until they do away with things like carry-on luggage allowances, frequent flyer statuses, and small overhead bins, it’s impossible to create a perfect process.
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