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Samsung's $2,000 folding phone is already breaking for some users, including @RoboTodd, after two days. https://t.co/CMIBUPOFSj pic.twitter.com/wY4d8ZSUYv

— CNBC (@CNBC) April 17, 2019

This is incredible. Three separate specimens of a $2000 product breaks within days of being sent to three different reviewers - in three different ways. No matter what happens with replacement units, nor what the explanation, why would you have confidence in the product? https://t.co/sqv76En0S1

— Walt Mossberg (@waltmossberg) April 17, 2019

Samsung is coming to pick up our broken Galaxy Fold review unit. But before they do, I just want to reiterate that we never removed the special film from our review unit. It is fully intact, as these images show. pic.twitter.com/zoeGELWBiN

— Todd Haselton (@robotodd) April 18, 2019

This is what the Galaxy Fold looks like this morning, like the damage it’s spreading around. pic.twitter.com/4g57LC9Ng2

— Todd Haselton (@robotodd) April 18, 2019

Gurman did say he accidentally removed a protective film on the screen, but notes that most customers would probably do the same.

\"How are people not going to peel this off?\" Gurman tweeted.

He's not the only one.

YouTube tech reviewer Marques “MKBHD” Brownlee and Wall Street Journal reviewers also took the films off.

\"A few reviewers reported having removed the top layer of the display causing damage to the screen,\" Samsung said in a statement. \"The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.\"

However, CNBC's Haselton noted that his phone stopped working despite keeping the protective film intact.

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