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Samsung's $2,000 folding phone is already breaking for some users, including @RoboTodd, after two days. https://t.co/CMIBUPOFSj pic.twitter.com/wY4d8ZSUYv

— CNBC (@CNBC) April 17, 2019

This is incredible. Three separate specimens of a $2000 product breaks within days of being sent to three different reviewers - in three different ways. No matter what happens with replacement units, nor what the explanation, why would you have confidence in the product? https://t.co/sqv76En0S1

— Walt Mossberg (@waltmossberg) April 17, 2019

Samsung is coming to pick up our broken Galaxy Fold review unit. But before they do, I just want to reiterate that we never removed the special film from our review unit. It is fully intact, as these images show. pic.twitter.com/zoeGELWBiN

— Todd Haselton (@robotodd) April 18, 2019

This is what the Galaxy Fold looks like this morning, like the damage it’s spreading around. pic.twitter.com/4g57LC9Ng2

— Todd Haselton (@robotodd) April 18, 2019

Gurman did say he accidentally removed a protective film on the screen, as did YouTube tech reviewer Marques “MKBHD” Brownlee and Wall Street Journal reviewers. Gurman said he expected that most customers would probably do the same

CNBC's Haselton, though, said his Galaxy Fold stopped working despite having the protective film intact.

Troubles for the Galaxy Fold come at a pivotal time for the mobile phone industry. Smart phones sales have slowed globally as phones become more expensive, and the market has become saturated. Foldable phones were expected to boost the market, and several companies unveiled their foldable versions at the Mobile World Congress in Barcelona in February.

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