Pachecho's cousin, Jeff Solis, described him to KHBS as an \"amazing guy.\"

\"He's a person that gets along with everybody and he's always there for everybody,\" Jeff Solis said. \"I'm very proud of him to achieve such a goal and to hear this news is so devastating to me.\"

Mexican authorities have met with staff at the American consulate to keep them informed during the investigation, according to Jalisco State prosecutors.

The U.S. Department of State said in a statement that it is aware of the reports of a missing U.S. citizen.

\"The welfare and safety of U.S. citizens abroad is one of the highest priorities of the Department of State,\" the statement read. \"We stand ready to provide appropriate assistance to U.S. citizens in need and to their families.\"

A spokeswoman for Uber said she did not have any information on the case.

ABC News' Kate Hodgson, Conor Finnegan, Ben Gittleson and Darren Reynolds contributed to this report.

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