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The U.S. Department of State is aware of the reports of the death of an American in Guatemala, a spokesperson said in a statement.

\"We offer our sincerest condolences to the family on their loss,\" the spokesperson said. \"We are closely monitoring local authorities’ investigation into the cause of death. We stand ready to provide all appropriate consular assistance. Out of respect for the family during this difficult time, we have no further comment.\"

Both Washam parents are alumni of the university, according to school officials.

“The prayers of our entire campus community is that God will be a refuge and an ever present help to the Washam family at this time,” said Carson-Newman President Charles A. Fowler in a statement. “For Shannon, Jean-Ann and Emma, we pray for God’s comfort and a peace that surpasses all understanding.”

The university has set up a donation page to benefit the family.

ABC News' Ahmad Hemingway and Elizabeth Mclaughlin contributed to this report.

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