\"It's not luck; it's through hard work and having everybody committed, from senior leadership down to community stakeholders,\" Lt. Jesse Salame, deputy chief of staff for the San Antonio Police Department, told ABC News. \"It is important to have the makeup of the community that you're serving, because that's a basic level of understanding. We put a lot of pride into that, and we continue to work on that, too, knowing that that's an important aspect of everything that we're doing.\"

In San Antonio, the majority of the population -- 64% -- is Hispanic, based on the 2019 U.S. Census estimates. The majority of the San Antonio Police Department's sworn officers -- 53% -- are also Hispanic, based on the most recent sworn officer demographic data.

A lot of the department is also from San Antonio, Salame said.

\"They go back and work some of the areas that they maybe grew up in or are familiar with, and I think that makes them better officers,\" he said. \"Where a lot of departments have seen some of that disconnect or a lot of departments have had problems is where you've got people that are not from that community, they don't live in that community, and so they have no connection to that community.\"

\"PHOTO:
Ariana Drehsler/AFP via Getty Images
PHOTO: San Diego Police line up blocking the street in downtown San Diego, May 31, 2020.
>

Salame said the San Antonio Police Department works with different community and religious organizations to recruit officers -- and they also work with the military, as the city is home to four military installations.

One area the department is working to improve is its numbers for female officers. As of March 2, about 11% of sworn officers on the force, including cadets, were female.

\"Our biggest push for a long time has been attracting more female recruits, and we've been able to do that,\" Salame said. \"We're right about the national average for the percentage of female recruits. Of course we want to be higher.\"

Recruitment challenges

As law enforcement agencies look to diversity, many are having trouble hiring, in what the Police Executive Research Forum has called a \"workforce crisis.\"

In a 2019 survey by the organization, about 63% of respondents said the number of applicants applying to become police officers has decreased significantly or slightly compared to five years ago. Respondents, in particular, said they were having difficulty hiring minority, female and bilingual candidates.

In Las Vegas, where non-Hispanic white officers make up more than 58% of the city's police force, even though just 43% of the city's residents are white, the Metropolitan Police Department says the disparity is not from a lack of trying.

\"I will 100% admit that we're not where we want to be, and we will continue to work to get to those numbers until we can hopefully get at least as close as possible to it,\" Lt. Patricia Cervantes, who is part of the Las Vegas Metropolitan Police Department's Office of Human Resources, Background Section, told ABC News.

Cervantes said the department has been working closely with multiple cultural advisory groups to connect with communities of color and to actively recruit from them. But one of the major hurdles, she said, is cultural reluctance to join the police force in some communities.

\"We've had kids that are like, 'I want to be a cop,' and they apply and they start getting through the process, and we've had people leave the academy because they're like, 'My family just doesn't want me to be part of this anymore. My parents don't agree with this,'\" Cervantes said.

\"I was born here and I love my community, and in my 20-year career, every day is trying to do the right thing for my community,\" Cervantes said. \"And I think the majority of law enforcement is that. But unfortunately, the narrative being pushed out there is sometimes hard to get over.\"

In some cases, agencies might not know the racial or ethnic identity of their recruits, making it difficult to know if they indeed are a reflection of their community.

Since 2016, the San Jose Police Department has been reporting its recruitment activity semiannually after a 2015 city audit of hiring practices found disparities in the representation of the force, particularly among Asian and Hispanic populations, and recommended the department take steps to increase the diversity of its candidate pool.

According to the department's latest report from September 2020, a vast majority -- 87% -- of recruits in its 38th academy class, which graduated in February, didn't report their ethnicity. \"As a result, the demographics of new police officers and lateral police officers are difficult to compare against current city demographic data and past department demographic data,\" the report stated.

Recruits aren't required to specify their ethnicity, and in recent years the number of those choosing not to report it has grown, the department said.

\"We want to see how we're doing,\" Stephen Donahue, then-commander of recruiting and background unit for the San Jose Police Department, told the San Jose City Council during a September presentation on the latest recruiting report. \"We can't statistically measure how well we're doing on recruiting ethnicities, because they're not reporting their ethnicity.\"

\"PHOTO:
Jon Cherry/Getty Images
PHOTO: A pair of New Orleans Police Department officers guard a barricade on Bourbon Street, Feb. 16, 2021, in New Orleans.
>

Among the 41 recruits in the department's newest academy class, which graduates at the end of this month, there are Hispanic, Ukrainian, Vietnamese and Malian graduates, and 11 different languages beyond English represented, the department said in a statement to ABC News.

\"As you can see, we are hiring very diverse police recruits, and have been for many years,\" a spokesperson said.

According to its latest recruiting report, as of June 10, 2020, the San Jose Police Department's demographics were 41.84% white, 23.86% Hispanic/Latino, 14.74% Asian American/Pacific Islander, 3.42% African American and 0.61% Native American. An additional 15.3% was not specified.

By comparison, the demographics of San Jose residents are 25.7% white, 31.6% Hispanic/Latino, 35.9% Asian American/Pacific Islander and 3% African American, according to the U.S. Census' July 2019 population estimates.

The COVID-19 pandemic has disrupted some recruitment efforts, with many job fairs being canceled and college campuses across the country at reduced capacity, officials say.

\"Our ability to recruit has been severely impacted over the last year by COVID-19,\" Northam, of the Chapel Hill Police Department, said. \"Prior to the pandemic, we would attend job fairs and recruit from various Basic Law Enforcement Training academies around the state. Over the course of the last year, we have not done any of this. As a result, we have not been able to attend any recruitment events for more than a year now.\"

As COVID-19 restrictions continue to ease, Northam said the department hopes to resume its recruiting efforts \"and continue to attract a diversified workforce.\"

Is police expansion the solution?

The question of whether diversity in the police force helps change policing outcomes has been debated over multiple studies. A recent study that closely looked into the Chicago Metropolitan Police's data while controlling for specific circumstances found that race and gender have a significant effect on officers' interactions with civilians, and that white officers make more arrests and use force more often, especially against Black people.

However some studies have found \"no credible evidence\" of officers of different racial or ethnic backgrounds performing differently due to a number of other factors, such as agency culture.

Considering this, some advocacy groups say that recruiting more officers of color and expanding the police may not be the solution to the problem.

Campaign Zero co-founders Deray McKesson and Samuel Sinyangwe, among the most vocal police reform activists in the country, told ABC News the arguments around trust and community-police relations have been \"amorphous.\" Instead, their focus has been on outcomes -- what actually reduces police use of force and racial disparities.

Sinyangwe argues that diversifying the police force by expanding the police budget and hiring more officers is \"not the right approach\" when the police budget may pay the salaries and benefits of officers who live outside the areas that they serve, further driving investments away from the community.

\"The other approach is to cut the police force, to cut the officers with the largest records of misconduct, the most complaints against them, the largest racial disparities in arrests and the most police shootings,\" Sinyangwe said. \"Those tend to be white male officers. And you would diversify the police force by cutting those officers.\"

Sinyangwe and McKesson also advocate for more alternative response programs that are more likely to better connect with communities and less likely to engage in use of force.

Several cities across the country have implemented alternative policing programs, including Portland, where the police bureau has been piloting a non-police mental health response program as well as an unarmed public safety program.

\"If there are issues with recruiting, that speaks to the problems in law enforcement -- the distrust of law enforcement and the impact that law enforcement has had on communities,\" Sinyangwe said. \"There are other pathways to achieving impact that don't involve signing up to be the police.\"

ABC News' Halley Frager contributed to this report.

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