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American and United customers are also seeing extended wait times. American said its reservation lines are now receiving more volume than they did in 2019.

American Airlines told ABC News it's taking the unprecedented step of temporarily bringing back several hundred of its reservation agents who had accepted early retirements or buyouts last year. The airline plans to keep the agents working through the busy summer months while it hires and trains hundreds of new agents. Twenty-five percent of American's reservation agents took buyouts and temporary leaves of absence last year, according to the airline.

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STOCK PHOTO/Getty Images
PHOTO: A plane prepares to land in this stock photo.
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United Airlines said it is also increasing its staffing and adding new technology to cut down on wait times.

However, hiring airline reservations agents can take months. And after the initial interview process, applicants must pass drug and background checks. American then said it takes four weeks of classroom training before an agent can take calls.

Airlines said customers calling in for COVID-19 travel information, questions about international travel restrictions and when routes will open are adding to the wait times.

Airlines recommend finding that information online, adding that any customer trying to change, book and search for flights should first try using their apps. The major carriers also offer a call-back option with an approximate wait time. American will allow you to schedule a time within seven days for a call back.

If your flight is departing with 24 hours and you need immediate assistance, reach out to your airline on social media for near-immediate assistance.

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