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\"I don't know how I'm going to live my life,\" Scalesse said in the video, which is now viewed more than two million times.

In a statement to ABC News, Delta said they \"work closely with the customer to make things right at their direction including personal apologies about their experience with us.\"

Videos like Scalesse's have generated more interest in accessibility issues than Michele Erwin, the founder and president of disability rights group All Wheels Up, has seen in more than a decade.

\"I don't think I know of one person who uses a wheelchair who hasn't had a travel horror story,\" Erwin said.

\"PHOTO:
Ted S. Warren/AP, FILE
PHOTO: Economy class seating is shown on a United Airlines Boeing 787-9 undergoing final configuration and maintenance work at Seattle-Tacoma International Airport in Seattle in 2016.
>

And advocates say airlines are losing potential customers.

\"Eighty percent of the wheelchair community isn't flying,\" she said, \"and it's not just about the one person whose wheelchair is damaged, times it by four, because now that person's family isn't traveling.\"

According to Erwin, in 2016, one major U.S. carrier told her they spent $2.6 million on wheelchairs repairs and replacements. Eight years prior, they had only spent $1.6 million.

\"Another eight years from now, that number is going to double again,\" Erwin said, \"and that's why I believe they are interested in having the conversation of what can All Wheels Up do to improve accessible air travel.\"

She said she's had meetings with representatives at major U.S. airlines and manufacturers to come up with solutions.

\"If they invested that money into the actual research on trying to implement a wheelchair spot on airplanes, we could save them millions of dollars, as well as bad press,\" she said.

All Wheels Up is currently funding and conducting crash-test studies in an attempt to get the Federal Aviation Administration's approval for a wheelchair spot on planes.

\"Every person that uses a mobility device has traveling anxiety,\" Figueroa said. \"You worry you're going to lose your independence and become re-disabled again. I'm always saying in the back of my mind -- not this time, not this time.\"

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