Phaneuf said he's thrilled to help do his part to evacuate at-risk Afghans, but that it's not one he imagined he'd find himself while pursuing an MBA from Stanford.

\"I should never have been, a couple of years out of the Marine Corps, in a position to be making life-and-death decisions for people on whether or not they got out. And that's sort of the situation we found ourselves in,\" he told ABC News.

While heaping praise on the U.S. military and State Department officials, Phaneuf said the evacuation mission is simply not complete.

\"I look at it through the eyes of a Marine Corps infantry officer, and this is not mission accomplished. This is mission failure, and there are people who deserve to get out who we are not getting a lot of hope for at this point,\" he said.

\"PHOTO:
Marcus Yam/Los Angeles Times via Getty Images, FILE
PHOTO: Inside Abbey Gate, British and American security forces maintain order amongst the Afghan evacuees waiting to leave, in Kabul, Afghanistan, Aug. 25, 2021.
>

Team 13 is still working on the cases of 200 individuals in the country wanting to get out, including the professor's family.

\"America would be lucky to get this family,\" Shepherd Stern said. \"We should be begging these people to come to work, and we should be sending planes, and rolling out a red carpet.\"

Unfortunately, she said, they are instead facing \"a lot of red tape.\"

A multipronged approach to 'mission failure'

Team 13 is trying what the group calls a \"multipronged\" approach to get the family to safety. Having engaged in other kinds of relief work through the years with her friend, Megan Johnson, Shepherd Stern said, \"One thing that we've learned is you pursue every possible option until you get the breakthrough.\"

One option they helped secure was a teaching fellowship in Germany for the professor, but the program has a huge caveat for the family-devoted man: It accepts only a spouse and children under the age of 18.

\"That's the problem with all of these things. It's immediate family and young children,\" Shepherd Stern said, noting Amina is 17. \"We're seeing over and over again rules that are not necessarily reasonable given the crisis situation.\"

Ideally, they said, the professor's family could relocate to the U.S. where he could teach at a university and his daughters could finish their degrees online or in the U.S.

\"PHOTO:
Obtained by ABC News
PHOTO: The professor with his youngest daughter, Amina, whose name ABC News has changed for security concerns, at their home in 2021.
>

The two U.S. options they are primarily focused on are 1) obtaining a Program Priority 2 Designation or P-2 for the professor, which he would appear to qualify for, having worked for the U.S. government aid affiliate International Rescue Committee; or 2) obtaining humanitarian parole for each individual family member, which they qualify for as at-risk Afghans.

Under a P-2 visa, a program extended to qualifying Afghans by the Biden administration in August, an individual can take their spouse and children of any age. Team 13 has efforted the family's applications for both options, hoping for P-2 status, putting them in the queue with approximately 9,800 referrals to the Afghan P-2 refugee resettlement program the State Department has so far, a spokesperson told ABC News on Monday. But the Catch-22 with P-2s is that a person cannot finish applying while still in Afghanistan. Because it's a form of refugee status, Afghans have to leave the country first.

Their other option, humanitarian parole, faces steep hurdles as the United States Citizenship and Immigration Services agency has received nearly 20,000 applications as of Friday, according to a Voice of America report -- more than 10 times the number of humanitarian parole applications submitted in a typical year, Danilo Zak at the National Immigration Forum told ABC News.

\"The reason people are suggesting humanitarian parole is, despite a number of the same problems, it's a faster way to get access to protection in the U.S. than P-2 which only allows you entrance into the refugee pipeline,\" Zak said. \"For both, you can begin the first part of your application while you're in Afghanistan, but eventually you're going to have to escape the country which is a huge challenge within itself.\"

\"PHOTO:
Obtained by ABC News
PHOTO: Zahra, whose name ABC News has changed for security concerns, attends an event for international students at a university in Gujarat, India, in 2019.
>

Johnson, leading Team 13's filing efforts, has personally prepared more than 30 humanitarian parole applications -- but hasn't seen a single one processed by USCIS. The group has at least 100 hopeful humanitarian parolees in their pipeline as well as 76 P-1 and P-2 cases.

\"I am not a paperwork person,\" she laughed, at first. \"I'm a creative type so if you talk to me about paperwork, I just sort of check out.\"

\"So the amount of paperwork involved in HP applications that has to be filed per person -- even a three-day-old baby has to have a packet -- when I first saw everything you had to do, the first thing that occurred to me was, 'Oh, the United States doesn't want these people here,'\" she told ABC News.

\"It is so much work, and so much of it seems ridiculous and repetitive, that in my opinion, I feel like they make it so hard so that it will intimidate you,\" she added.

Johnson is calling on the U.S. government to waive the humanitarian parole application fees of at least $575 per person. For her part, she has signed on to financially sponsor nine Afghans -- an element required in a person's humanitarian parole application.

\"We need to do a full surge at the State Department,\" Johnson said. \"The processing needs to happen faster. It needs to be seen as an urgent, moral issue because it is an urgent, moral issue.\"

\"PHOTO:
Obtained by ABC News
PHOTO: Zahra, whose name ABC News has changed for security concerns, rides a bike in Gujarat, India, in 2018.
>

Shepherd Stern emphasized that ways to process families like the professor's are already available and the support to expedite the safety of at-risk Afghans is bipartisan.

\"We already have the ability to absorb these people into the U.S. We don't have to change any laws to make this happen,\" she said. \"It's sad that it's the thing that unites our country, but in 10 years, the face of America will be even brighter with these particular people in our country.\"

Zak said the National Immigration Forum is calling on the Biden administration to work with foreign governments to create more safe passages out of the country.

\"We're hoping that the administration will put more political will and diplomacy into establishing safe passages out of Afghanistan for people who qualify for humanitarian parole or P-2 and who may have some of these initial pre-approvals prior to the additional vetting in third countries,\" he said.

'It's not enough'

As the State Department prioritizes getting the remaining American citizens out -- at least 176 people of whom still want to leave, up from the roughly 100 officials said were there last month -- Phaneuf said more needs to be done across the board.

\"It's not enough,\" the former Marine infantry officer told ABC News. \"That's not a political statement -- it's just the reality on the ground.\"

\"As the news cycle starts to move on, and I think, for some in the administration, they'd prefer the conversation move away from Afghanistan, we're worried that if the attention of the American public moves on from this too, then there's nobody else to help them. There are hundreds of us who are working day and night to still try to pull people out, but the reality is that we have severe limitations,\" he said.

\"PHOTO:
Courtesy Cori Shepherd Stern
PHOTO: Cori Shepherd Stern and Jeff Phaneuf, volunteers who help make up the ad-hoc group "Team 13," named after the 13 service members who were killed in Kabul on Aug. 26, pose for a photo near Camp Pendleton in Southern California, Sept. 26, 2021.
>

However, Phaneuf added, it's the Americans pulling together to pick up the slack that gives him hope.

\"It's astonishing to see that when the American government really fails to accomplish a mission like this that there are so many concerned citizens that are willing to drop everything and just get it done,\" he said.

That spirit keeps families like the professor's sustained, they said.

\"That's what keeps us going,\" Amina, his youngest daughter said. \"There's a light at the end of the tunnel because there are people working really hard right, trying everything, just to get us out of here.\"

ABC News' Conor Finnegan contributed to this report.

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