© 2026 ABC News

A Hyatt spokesperson said in a statement to ABC News that they are \"aware of a developing situation at Hyatt Ziva Riviera Cancun.\"

\"We understand the hotel team immediately engaged local authorities who are on the scene investigating the situation,\" the company said, adding that it is \"taking steps in an effort to ensure the safety of guests and colleagues.\"

Guests at the hotel were deemed safe after the shooting, authorities said.

\"PHOTO:
Mike Sington via Reuters
PHOTO: Guests gather in the hotel lobby after a shooting at Hyatt Ziva Riviera Cancun resort, in Cancun, Quintana Roo, Mexico, Nov. 4, 2021, in this still image obtained from a social media video.
>

A spokesperson for the Azul Beach Resort Riviera Cancun, which is located near the Hyatt Ziva Cancun, told ABC News it has no comment at this time.

The U.S. State Department is following the incident and \"working closely with local authorities to determine if any U.S. citizens were affected,\" a spokesperson said in a statement to ABC News.

The department is urging U.S. citizens in the area to let loved ones know they are safe.

\"If you are in the affected area and need immediate emergency services, please contact local authorities,\" the spokesperson said.

The shooting comes nearly two weeks after two female tourists were killed during an apparent drug gang shootout in the Mexico resort destination of Tulum. Three tourists were wounded in the Oct. 23 shooting.

ABC News' Conor Finnegan, Jennifer Leong, Josh Margolin and Christine Theodorou contributed to this report.

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