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An internal investigation cleared the officers of wrongdoing.

In the years since her son’s death, Hall has worked with Assemblywoman Rebecca Bauer-Kahan to try to stop other families from experiencing the same tragedy. Hall realized that what would have been helpful to her was having someone to call who wasn’t the police. “We needed a different number to call. We needed a different response.”

Replacing police with mobile response units to address low-level calls -- like those about mental health -- is happening in many cities around the country. Oakland, California, began testing a pilot program in April. The new task force, called MACRO -- Mobile Assistance Community Responders of Oakland -- was created to provide a first-response option that was separate from the police.

Oakland residents can access the task force by calling 911 and being connected to a special MACRO dispatch center. The task force’s interactions with the public come from what they call “on-view” calls. These take place when the team sees someone who may need assistance and offers resources and basic medical attention.

“If someone's in need and you can put your eyes on them, you can stop and help them,” said program manager Elliott Jones. “And even if you're just giving them a bottle of water and sitting them up straight, that's maybe more compassion they've gotten and God knows how long.”

\"PHOTO:
Courtesy Tuan Hall
PHOTO: A 'Justice for Miles Hall' rally in Walnut Creek.
>

Each MACRO team has an EMT, a crisis intervention specialist and a minivan packed with supplies. The team doesn’t just address low-level mental health concerns. It also helps with homelessness, public intoxication and behavioral issues, among others.

Hall worked with Bauer-Kahan on a bill to expand funding for mental health services in California and Gov. Gavin Newsom signed the bill at the end of September, locking in an 8-year roadmap to fund mobile crisis units across California.

Accessible through the national suicide and crisis line -- 988 -- these services will connect users to crisis intervention specialists, counselors and peer support workers. Hall says that this is the response that could have helped her son.

“I can't ever take back a phone call,” said Hall, referring to the 911 call she made the day her son was killed. “I can't ever take back the officer shooting him…but I can take my pain to purpose and make sure this doesn't happen to somebody else.”

If you are experiencing suicidal, substance use or other mental health crises please call or text the 988 Suicide & Crisis Lifeline. You will reach a trained crisis counselor for free, 24 hours a day, seven days a week. You can also go to 988lifeline.org.

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