"We are beginning our own investigation to verify what we heard today and will take all appropriate actions to determine what happened, ensure that all our communications reflect what appears in our accurate sales training materials, and handle this employee incident so that customers feel comfortable that our team of experts will deliver. We take great pride in the level of service we offer customers, we offer a free do it yourself book for those want to handle their debt settlement by themselves, and as a company we are dedicated to prove our value and join the fight against the unscrupulous types that have given our industry a bad name."